Orientique Australia is a wholesale-only brand. Anybody with a valid business—such as a boutique, retailer, or online store—can apply to buy from Orientique Individual consumers are not able to place orders directly through our website.
To register for a wholesale account with Orientique Australia, visit the wholesale account registration page on our website at https://www.orientique.com.au/customers/register. Complete the online form with your business details—including your company name, ABN (or registered business number), contact information, and social media/website links—and agree to the Terms & Conditions before submitting your application. Once submitted, your application will be reviewed and approved by our team in 24 hours, giving you access to our wholesale pricing and ordering portal.
Wholesale account applications are usually reviewed and approved within 24 hours. Once approved, you will receive an email confirmation giving you access to wholesale pricing and ordering on the website.
Click on Forgot Password on the wholesale login page and enter the email address linked to your account. You will receive an email with instructions to reset your password.
Yes. To maintain the exclusivity of our seasonal collections, retailers are required to place an initial opening order of $2,000 at the beginning of each season. Once this opening order has been placed, there is no minimum order requirement for in-season top-ups or customer-specific orders.
No. Orientique Australia is a wholesale-only brand and does not sell directly to consumers. Our collections are available exclusively through approved retail partners, boutiques and online store.
Orders placed through the website require you to be logged into an approved wholesale account. However, orders can also be placed via phone with our sales team, even if you are not logged in online.
Once logged into your wholesale account, go to My Account and select Website Order History. Here you can view your past orders, order details, and order status.
After logging into your wholesale account, go to My Account and select A/C Balance to view your current balance and outstanding invoices.
Orders can only be modified or cancelled if they have not yet been processed. Please contact our sales team as soon as possible with your order details to request any changes.
Returns are accepted only for faulty or incorrectly supplied items and must be from the current season. Please complete the returns form on our website to request a replacement or credit. If the garment is faulty, be sure to upload clear images with your form. Once we review your return, a credit will be issued to your account.
Yes — Orientique Australia offers VIP Credit which you can view in your wholesale account under Reward Ledger / VIP Credit. This shows any available credits that can be applied to future orders. Credits may be earned through eligible promotional activity or as approved adjustments to your account. You can check your available balance by logging into My Account > VIP Credit / Reward Ledger on the website.
Yes. Once you are logged into your wholesale account, you can save products to your Wishlist for future reference. To view or manage your saved items, go to My Account > Wishlist on the website. This makes it easier to keep track of styles you’re interested in ordering later.
Orientique Australia accepts secure online payment by credit card or debit card (processed through our payment gateway) and PayPal as additional secure payment options. For wholesale orders, you also have the option to pay by Pro Forma / bank transfer prior to dispatch when requested. All online transactions are encrypted for your security, and orders must be paid in full before goods are released or dispatched.
Note: Payment terms (such as 30‑day account terms) may be available upon approval—please contact your sales representative for details.
For sales support, product enquiries, or assistance with your wholesale account, please contact our Sales Team or your assigned Sales Representative. You can also reach out via the Contact Us page on our website, and a member of our team will be happy to help.
Orientique Australia ships nationwide across Australia and New Zealand to wholesale customers. We dispatch orders from our warehouse for delivery within Australia. If you require international shipping, please contact our Sales Team to discuss available options.
Orders are usually dispatched within 1 business day. For same-day dispatch, please place your order before 11:00 am on a business day. If any delays occur, our team will notify you promptly.
Delivery usually takes 2–4 business days for metro areas and 4–7 business days for regional areas. Times may vary during peak periods or due to courier delays, and tracking details are provided once your order is dispatched.
Shipping is calculated based on geographic location.
Yes. Once your order has been dispatched, you will receive tracking details via email, allowing you to monitor your delivery until it arrives.
If your order arrives damaged or incorrect, please contact our Sales Team immediately to arrange a Return Authority Number before returning any goods. Returns without a valid authority number may be returned to you at your cost or incur a restocking fee. Once we receive and inspect the returned items, and if approved, we will arrange a replacement or credit within 10 days.
Yes. Orientique is a proudly Australian‑owned fashion house with more than 40 years’ experience creating beautiful, ethical womenswear. Our garments are crafted with care from natural, sustainably sourced fibres such as organic cotton, sustainable rayon and linens, and every piece is responsibly made from plant to finished garment with a focus on quality, traceability and reduced environmental impact. Our commitment to sustainability and ethical production is reflected in our Naturally Australian ethos and long‑standing partnerships with trusted mills and makers.
Orientique collections are crafted using natural and sustainably sourced fabrics that prioritise comfort, breathability and quality. Our range includes fibres such as organic cotton, sustainable rayon, linen and quality blends, chosen for their luxurious feel and enduring wear. Fabric details are listed on each product page so you can easily see the composition of every style.
Yes. While we strive to display colours accurately, slight variations may occur due to screen settings, lighting and photography, as well as natural differences in fabric dye lots. For the best representation, please refer to the product images and descriptions on the website.
Yes. Orientique Australia offers marketing support and downloadable resources to help our wholesale partners promote your stock online and in store. Once logged into your wholesale account, head to the Downloads section where you can access product images, lookbooks and campaign visuals. You can also share product images directly from the Orientique website to platforms such as Facebook and Pinterest using the share tools on each product page to help showcase styles to your customers.
To stay informed about new collections, seasonal launches, exclusive offers and wholesale updates, we recommend subscribing to the Orientique Australia wholesale newsletter and following us on our official social media channels. You’ll receive the latest product launches, trend previews and important announcements straight to your inbox and feed.
Inventory on the Orientique Australia website is always kept up to date to reflect current stock availability. Product pages show live stock levels, so any changes in availability are updated in real time.
Backorders are not available on the Orientique Australia website. Once a style is sold out online, it cannot currently be backordered. If you’d like assistance or clarity on future availability, please contact your Sales Representative.
Some popular Orientique styles may be restocked, but not all best-sellers are guaranteed to return as many pieces are produced in limited seasonal runs. If a style you love sells out, please contact your Sales Representative for availability updates or similar recommendations.
To plan your buys effectively, stay connected with your Sales Representative for season previews, lookbooks and launch dates. We also recommend placing your opening order early each season to secure key styles, as popular items can sell out quickly. Keeping an eye on our website and wholesale newsletters will help you stay informed about new collections and upcoming releases.
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